“Business is all about people, and it makes real sense only when the right person is involved.”
One-to-one customer service is the special customer service system we built.
By connecting each client to our customer service specialist and engineering team, we are not just selling machines, but one-stop solutions of all rounds.
That’s why we hope to share the client case with you guys.
Daniel works in machinery dealing company in the USA, and he purchased a hydraulic breaker for 20 ton from us. It all started here.
Screenshots of our conversation on Whatsapp are attached for details.
Seals change
In the second month after the hydraulic breaker was mounted with the cat320 excavator( 20 ton class), Daniel contacted us on whatsapp.
It seemed something went wrong with the seal kit.
The seals kit for DEHN1400 consists of 3 layers, separately protecting the hammer body from dust, oil and piston damage.
Normally it was not supposed to be damaged so soon.
It was weird so we asked for more information to confirm how it happened.
Meanwhile, according to the video he sent, the engineer made some suggestions to his client to make his work more productive.
Besides checking details, we mentioned that one set of seals kit could be sent freely for compensation if it ended up quality issues.
Luckily, it was just a mistake. Even better? He started a new order.
Daily maintenance
The 20 ton hydraulic breaker is meant to work under tough conditions, and it needs maintenance.
It is our duty to offer maintenance profiles and necessary guidance.
An after-service pack with all necessary files, as well as a series of service videos get all covered.
Daniel has no concerns to worry, for our customer system gets them done.
With our service support, unskilled operators and technicians could become a pro.
Fix issues
Occasionally issues occurred during long service life. When it happened, we are here to offer solutions.
“It stopped working suddenly.” is a simple consequence, and reasons could be a lot.
After studying the video, our engineering team came up with instant solutions.
Mr. Daniel was more than a message deliveryman. He got the idea and made a short conclusion.
short and obvious!
So what’s next?
They are done.
We have the most experienced engineering team to cover possible issues.
To avoid the headache of detaching the hammer and dealing troubles on your own, we are trying to offer the professional and simple way to make your work easy.
In the end
Working with the right person is essential when searching for a supplier.
Whether you are an established company or just another start-up starting out…
Whether you work at a 1000 sq ft corner office with a 100,000 sq ft warehouse in the back or basement or your home, you’ll need a reliable partner.
Starting a conversation with us is step one.
